Document status
This is an original TalentBharat policy draft based on the platform's job-search, employer, interview, notification, and privacy workflows.
Availability target
TalentBharat aims to make core employer account, job posting, applicant review, and interview scheduling features available during normal operations, excluding planned maintenance, beta features, third-party outages, force majeure events, and issues caused by customer systems or credentials.
Support priorities
- Critical: platform-wide production outage or severe security issue.
- High: major workflow disruption affecting job posting, applications, or interviews.
- Normal: defects, configuration questions, and account support.
- Low: cosmetic issues, feature requests, and general questions.
Maintenance and remedies
Maintenance may be scheduled to improve reliability, security, or performance. Any service credits or exclusive remedies must be stated in an executed order form or written agreement with the customer.